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Retail

AI chatbots made inroads into holiday shopping last year

by Samantha Fields
Jan 6, 2025
Use of customer service chatbots jumped, and retailers experimented with applications. For some, it can be tricky to sort through the options.
Retailers have benefited most from behind-the-scenes AI applications, said Sonia Lapinsky at AlixPartners.
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What happens to your small business after counterfeiters copy your product?

by Kristin Schwab , Nicholas Guiang and Andie Corban
Dec 31, 2024
Deborah Holtschlag, owner of Plant Traps, says she "managed to take back control of the brand" after suing hundreds of sellers.
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Americans have plenty of gift card dollars to spend after the holidays

by Kristin Schwab
Dec 27, 2024
More than 40% of Americans have an unused gift card, according to Bankrate.
More than 40% of Americans have an unused gift card, according to Bankrate.
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It's officially retail returns season

by Kristin Schwab
Dec 26, 2024
The growth of online shopping means returns may rise to $890 billion for 2024. Retailers, though, are trying to impose costs on the practice.
To reduce returns, many retailers are trying to provide more accurate and complete information about the goods they sell online.
Valerie Macon/AFP via Getty Images
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What's behind the drop in retail hiring in November?

by Henry Epp
Dec 6, 2024
Fewer workers may be needed in stores as online shopping and automation make gains. Retail jobs have fallen as a result.
Holiday retail hiring has dipped as online shopping has grown.
Frederic J. Brown/AFP via Getty Images
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After 40 years at Montana mall, manager prepares to say goodbye

by Kai Ryssdal and Andie Corban
Dec 5, 2024
The Butte Plaza Mall is in its last holiday shopping season before new owners take over. "It's time to change," says manager Alana Ferko.
On Black Friday, "everybody hit their numbers," said Butte Plaza Mall manager Alana Ferko. New owners plan to make substantial changes at the property.
Kena Betancur/Getty Images
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Black Friday deals hitting your inbox already? You're not alone.

by Caleigh Wells
Nov 4, 2024
We're barely out of Halloween, yet retailers are keen to get the holiday shopping season started.
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Hello Kitty turns 50

by Mariko Oi
Nov 1, 2024
Hello Kitty, the famous Japanese character, turns 50 today. She's earned billions for Sanrio, which created Hello Kitty and other cute characters. But it hasn't always been smooth sailing for the business.
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Kmart is closing its last store in the U.S.

by Kristin Schwab
Sep 25, 2024
The bargain retailer has struggled for years in the shadow of its two biggest imitators: Target and Walmart.
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It's barely fall, but retailers are already gearing up for the holiday season

by Kristin Schwab
Sep 24, 2024
It may only be September, but Macy's is set to hire nearly 32,000 seasonal workers, and Walmart has already announced its earliest deals.
Retail giants like Walmart are gearing up for the holidays with plans to hire thousands of seasonal workers.
CARLOS JASSO/AFP via Getty Images
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